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COVID-19 Update

We are in this together. 

To the KNOTWEAR community, 

As the world is fighting the Coronavirus (COVID-19), we hope you and your loved ones are coping well and that you are all safe and healthy during this difficult period. At KNOTWEAR, the biggest commitment is keeping our staffs, customers, and communities healthy.

Like you, we are constantly monitoring the latest news about COVID-19, and most recently, we are glad to know that Singapore, where KNOTWEAR is based, has moved into Phase 3 of the post-circuit breaker where most activities are relaxed.

However, we know you may have questions on what actions we are taking to keep our community, staffs and workplaces safe amidst COVID-19. While we currently do not have physical retail spaces, we ensure that employees whose jobs can be performed from home to continue doing so where possible and paying their prevailing salaries while doing our part at social distancing.

Our online store remains open for you 24/7, and we are committed to serving you and your essential needs. Our warehouse has also taken precautionary measures to ensure that we meet the standards of the World Health Organisation (WHO) and Ministry of Health (MOH) guidelines and recommendations to ensure our staff’s safety and yours.

What we are doing?

  • We are constantly monitoring the latest updates on the COVID-19 situation closely from the WHO and MOH. We will continue to ensure safe management measures are in place in our workplace.
  • We are also helping with prevention by distributing masks to our customers with every purchase, at no cost to them.
  • We will provide monetary and emotional support to staff who may be diagnosed with the virus or are put under observation/quarantined.


What you can do?


Do not hesitate to reach out as we continue to be available online through our social channels on various platforms and the friendly KNOTWEAR team is ready to help at enquiries@knotwear.sg.

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Should you require information or help, please contact us at enquiries@knotwear.sg and we will be happy to assist you.

DOMESTIC SHIPPING
  • For orders over S$70, we offer complimentary delivery via Ninja Van to addresses within Singapore.
  • For orders under S$70, we offer complimentary trackable mode of delivery via Singpost. You have the option of topping up an additional S$2.50 for delivery via Ninja Van. 

 

INTERNATIONAL SHIPPING
  • We ship internationally using Singpost, Singapore’s postal service provider. All orders are trackable and delivered via registered international airmail. International shipping will be charged based on the weight of the item(s) and will be reflected accordingly at check out.
  • Kindly note that any additional duties and/or taxes shall be borne by the customer. These charges are to be paid in person when the item(s) are delivered.
RETURNS GUIDELINES
  • Please contact us by email enquiries@knotwear.sg to authorise your return within 7 days of receipt of item(s). Kindly quote your order number, the item you wish to return and reason for return.
  • Item(s) must be returned unworn and packaged as per the original order with all tags in place within 30 days from the date of receipt of item(s). All postal fees for returns are to be borne by the customer.
  • Orders placed with store credits, promotional codes are not eligible for returns.
  • Once we have processed your return, store credits will be issued to your account at knotwear.co. Store credits expire after one (1) year from the date of issue. 
  • Any remaining store credits may be used in subsequent purchases and will be automatically applied at checkout.
      EXCHANGE & SALE ITEMS
      • You may only return the item(s) in an exchange for different size/colour or another item of the same price.
      • Subject to stock availability, we are happy to exchange eligible items that are returned to us within the stipulated time frame. In cases where we are not able to provide an exchange, we will process the exchange as refund in the form of store credits.
      • Kindly note that no refund, or exchange will be offered against sale purchases. 

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